Frequently Asked Questions

 Where is the hotel? What's included in the rate? How do I make a reservation? We've gathered answers to the most common questions so you can make quick and confident decisions when planning your visit to Florencia Caquetá.

  • Where are the Andinos Plaza Hotel locations?

    We currently have two Andinos Plaza locations, one in Florencia, Caquetá, and the other in Pitalito, Huila. In Florencia, we are located in downtown Florencia, Caquetá, at Calle 18 # 9 – 07. From there, you can take any means of transportation in the area. The hotel does not offer transportation to or from the airport.*

  • What are the closest airports to Andinos Plaza hotels?

    The closest airport to the Florencia campus is Gustavo Artunduaga Paredes Airport, and the closest airport to the Pitalito campus is Contador Pitalito Airport.

  • How do I contact the Andinos Plaza Hotels reservation center?

    To contact the Andinos Plaza Florencia hotel, we offer several alternatives to communicate with the hotel's reservation center: 


    Telephone number:  57 (601) 587 5277 

    Email: reservas.ash@avianethoteles.com WhatsApp:  (57) 310 822 6533


    To contact the Andinos Plaza Pitalito hotel, you can communicate through the following means: 


    WhatsApp: (57) 321 3706231 

    Email: hotelandinosplaza@gmail.com

  • Can I book multiple rooms at Andinos Plaza hotels?

    Yes, it is possible to book multiple rooms at Andinos Plaza hotels. This process can be completed through our Call Center.

  • What are check-in and check-out times at Andinos Plaza hotels?

    We have check-in for traditional reservations (without plans) at 3:00 PM and check-out at 1:00 PM. If you book a romantic or adventure plan, check-in is subject to guest availability. However, we recommend checking in by 4:00 PM at the latest.

  • What are the couples' plans at Andinos Plaza hotels?

    We offer a variety of romantic plans that include access to wetlands, a romantic dinner, some spa services, and accommodations.

  • Are Andinos Plaza hotels pet-friendly?

    Pets are not allowed in our hotels, due to the type of accommodation provided, which is not suitable for pets.

  • Does Andinos Plaza offer free parking?

    Yes, Andinos Plaza hotels offer free parking for all guests during their stay with us.

  • Do Andinos Plaza hotels offer day pass service?

    No, the hotel does not offer day pass service due to the type of accommodation it provides.

  • What is the smoking policy at Andinos Plaza hotels?

    Based on our policy, smoking is not permitted in the hotel's internal facilities. Except if the room you have booked has a balcony, in which case, smoking is permitted.

  • What is the minimum age to check in at Andinos Plaza hotels?

    All guests will be registered at our hotels. If a family with children under 10 years old arrives, they will be registered with their parents' information.

  • What is Andinos Plaza's policy regarding early arrivals and late departures?

    The circumstances and justification for this action will be validated. At Andinos Plaza Hotels, we are aware of the inconveniences caused by flight delays, traffic, and other factors.

  • How can I book my birthday or other types of events at the hotels?

    You can contact us by phone to reserve your event, send an email, or fill out the contact form specifying your event requirements, tentative date, and number of guests.

  • What payment methods do you offer on your website and at your hotels?

    At the hotels, we accept any payment method: cash, debit, or credit cards. On the website, we only accept credit cards. However, you can contact us via WhatsApp from the website to generate a payment link through PSE.

  • What is the cancellation policy at Andinos Plaza?

    Reservations must be cancelled at least 24 hours in advance; otherwise, a no-show policy will apply. This means that 50% of the cancelled reservation will be charged.